Masters-Center / BodySmart Wellness LLC
Office/Provider Policies, Terms and Conditions Of Service
Last Updated 10/01/2020 / All previous Pricing Posts Are Null And Void
Your First Appointment (Intake Session)
Your first appointment (The Intake) is extremely important. It is the time when your provider will pinpoint your goals, motivators, prior obstacles, etc., and will assess your needs.
As well, you, will have the opportunity to explain your issues, purpose, goals etc., and ask any additional questions you may have. Together, you and your provider will develop a therapeutic plan and select a program specifically tailored to your needs
Registration and Intake Fee
New Patient or Student Registration and Re-Registration (for past patients or students who have not been seen in a year or more), is $200.00. This starts your records with our office, enters your data into our system and we create your patient chart for your provider’s review.
The non-refundable registration fee will be charged to your card at the time of registration or when scheduling your first appointment (whichever comes first). Payment reserves your 2-hour initial time slot.
Your initial Intake appointment will be approximately one and a half to two hours in length. The fee for your Intake Session is $250.00 and will be billed to your card between 24 to 72 hours prior to your scheduled visit/appointment.
(NOTE: All first appointments must be paid for with a credit card).
Dr. Holder’s Fees: (Includes – Hypnotherapy – Counseling – Life Coaching – Mentoring)
Note: Enrolling in a program is usually to the patient’s advantage. Programs are discounted below the standard session prices in accordance with the length of the program.
New or returning patients or students must complete an intake form and have had their Intake Session before other sessions and/or programs can commence.
3-Session program paid in full at the time of enrollment – only $765.00
6-session program paid in full at the time of enrollment – only $985.00
9 -Session program paid in full at the time of enrollment – only $1235.00 (Great Value)
12 -Session program paid in full at the time of enrollment – only $1499.00 (Best Value)
Note: Intake sessions are separate from and cannot be included as part of a program
The Intake is necessary in determining which program would be most appropriate for the patient or student.
A standard session is 50 minutes, however, some buffer time should be allowed for in the event a specific session requires additional time.
Regression Therapy and PL Regression (If not included as part of a pre-paid program):
Option 1: Standard Practice is a 2-session program, each session lasting up to 2 hours each. Fee: $750.00
Option 2: Fee of $450.00 per session, if paying separately for each session.
With all regression sessions that are not conducted within a regular non-regression program:
Any additional time after the initial time allotted for the session, will be billed by the minute at $4.90 per minute.
Memory Retrieval (Lost items etc.) 2 sessions program. (Session 1: 1- hour Intake/Prep. – Session 2: Up to 1 ½ hours for Memory Retrieval session). $395.00.
(NOTE: We make no guarantee that memory retrieval for lost items or any other issue will be successful as there are variables over which we the provider has no control
(e.g. but not limited to, items being stolen, not lost. Items falling from a hole in a pocket with no awareness of the event by the subject etc.
Dr. Marie Holder
Is No Longer Taking Patients
All other services, please call for pricing
Payment Plans Are Available For The Following Services, subject To Provider Terms And Conditions Listed In This Document And In Any Other Provider Registration Forms.
*Life Coaching *Mentoring *Hypnotherapy Programs *Counseling
Any Discounts Offered By The Provider Can Not Be Used With A Payment Plan
Payment Plans Are Not Available For Stand-alone sessions or Initial Intake Sessions.
Payment Plan Terms Of Service:
– When selecting to enroll in a payment plan, an additional 10% service charge will be added to the fee for any program or service being purchased.
– Only programs with fees of more than $500.00 are eligible for payment plans.
– A maximum of 3 payments (including the initial program payment), are permitted.
– The full outstanding balance must be paid in full before the start of the last session of a program or program cycle.
– With payment plans all payments must be scheduled as automatic credit card charges on either a weekly or bi-weekly basis depending on the total cost
And the conclusion date of the program. No cash or checks are accepted with payment plans.
Session Base Price Info
Session base prices with Dr. Holder (depending on session type), range from $275.00 – $475.00 per session
Urgent Care or Off-Hours Fees
Urgent Care or Off-Hours Single Session Pre-Paid Price – $475.00 for maximum of up to 3 hours.
Anything over 3 hours is billed at an additional $3.75 per minute.
Our standard intake/registration forms are required to be filled out by the registrant, prior to the appointment.
Excluding phone or online calls made for the sole purpose of scheduling an appointment(s) or other similar business,
calls lasting more than 5 minutes where topics include any therapeutic issues,
will be considered to phone or online consultations and will be billed as follows:
Phone consultations (any calls discussing medical, therapeutic, or related topics) lasting over 5 minutes
will be billed at $2.00 per minute with a minimum charge of $25.00 for the consultation.
If you need to discuss your case with your provider, please make an appointment
Your provider’s time and knowledge are his or her stock and trade.
Phone And Online Sessions Are Billed At Our Regular Session Rates
For Kung Fu Training Fees
See our Wing Chun Kung Fu web page Or
Call Us At 407-901-1204 or 215-493/1204
Cancellation / Changes In Appointments – Terms and Conditions
An intake appointment can be changed or cancelled however, 48-hours (or more) prior notice by the patient or student is required. If 48 hours (or more) notice is not provided, there will be a $50.00 charge to make the change. Changes cannot be made within 24 hours of the scheduled appointment.
If your intake appointment is cancelled with proper notice, a refund of the deposit amount, less a $50.00 clerical fee, will be refunded to the registrant. Any cancellations that are made after the 48-hour deadline may result in a forfeiture of the full deposit (at the provider’s sole discretion) so,
please contact us in advance if you need to change or cancel your appointment.
Subsequent appointments and/or scheduling changes require a minimum or 24 hours prior notice. The patient may (at the provider’s discretion), be charged a service fee of $50.00 if 24-hour notice is not provided by the patient for any change or cancellation.
If a patient or student cancels after 6:00 AM on the day of an appointment, or if a scheduled appointment is missed without any notice, the patient or student may, at the providers sole discretion, be charged the full amount for the missed session (or if they have pre-paid program sessions, they will forfeit a session).
At the providers sole discretion, the conditions below may be considered as a missed appointment.
1. Missed appointment (no notice).
2. Late cancellation or late change of appointment.
3. Failure to arrive or to log into your session no less than 15 minutes prior to your scheduled appointment time.
4. If the patient or student has failed to login no less than 5 minutes prior to the scheduled session start time, the provider (at his or her discretion), has the right to close the session (cancel) and the patient or student may be charged the full amount for the missed session (or if they have pre-paid program sessions, they forfeit that session). It is important to be logged in prior to your session time to allow buffer time to correct any technical issues, if an issue occurs (video, audio, signal strength, etc.).
Please Be Considerate of your provider’s time. Your provider sets aside 2 hours of his or her time when reserving the agreed to appointment date and time for you. It is highly unlikely that your scheduled appointment slot could be filled by someone else on short notice.
As a courtesy, we provide each patient and/or student with one “Missed-Session Pass” (1 allowed per calendar year). This is a one-time courtesy, waiving the surcharge fee for a missed appointment or an appointment cancelled without proper notice (This waiver applies to subsequent sessions only and does not apply to Intake appointments). After the first missed appointment, any other appointments missed or cancelled without proper notice will be forfeited by the patient or student or charged for by the provider. If the patient or student is not enrolled in a prepaid program, they will be responsible for the standard cost of that session/appointment (See the Fees section shown under, Fees and Plans on our website).
IMPORTANT: USE TEXT ONLY FOR CHANGES AND/OR CANCELLATIONS.
Changes and/or cancelations of an appointment, must be done by TEXT (Text To: 407-901-1204). In this way the patient or student, as well as your provider, can verify the time and date of appointment changes or cancellations by referring to the text message.
Note: If the patient or student does not have texting ability, the patient or student must notify you provider’s office when first registering so that an alternative method of appointment verification can be authorized.
If you urgently need to get a message to us, text us at 407-901-1204
We check texts more frequently than voicemail.
Voice Calls And Texts: 407-901-1204
Voice Only (This line will not process text messages): 215-493-1204
For email: Use our website’s online form.
Additionally: For Online Virtual Sessions
* All Standard In-Office Policies Apply To Online Services As Well.
→ Be Sure You Have Everything You Will Need Ready, Prior To Your Session or Class (Notes, Water, Coffee, Assignments etc.)
→ If using a mobile device, (laptop, tablet, etc.), be sure your device has a full charge. Plugging your device directly into an electrical
outlet is preferred.
→ If using Wi-Fi, be sure you have a strong, stable signal. If your signal is weak, move your session placement closer to your router. If
your signal drops out and the connection is lost, pixelated, freezing, or otherwise unusable, the session may be ended by your
provider and the patient or student, at the provider’s discretion, may forfeit the session or be charged for the session with no
refund or credit.
Note: At Masters-Center / BodySmart Wellness, we have taken all possible measures to make sure that our system will remain stable.
We have all systems hard wired (ethernet connection) so they are not affected by Wi-Fi conditions and other common outages.
As well, we have an internet back-up system that activates instantly and automatically if our internet goes down, making it virtually impossible
for our office to lose internet signal. As well, we have battery back-ups to guard against electrical outages.
→ Avoid lighting from behind (unshaded windows, lamps, ceiling lights etc.). Backlighting makes your image difficult to see.
→ Check camera and microphone for position, picture, and sound prior to each session.
→ For Hypnotherapy Sessions: Sitting or Reclining, Your provider needs to see you from sternum to the top of your head.
→ Be sure to have privacy (phone off, do not disturb sign on door etc.) and that you have taken all reasonable steps to avoid
distraction by ambient sounds.
→ Patients and/or students must have their laptop, tablet, PC, etc. in a stable position throughout the session. It must be placed where
he or she can see and hear the provider, and the provider can see and hear the participant. This applies to when the
participant is both sitting or reclining (for hypnosis). For tablet or cell phone users, a tablet stand is highly recommended.
→ Patients and/or students are required to login 15 – 20 minutes prior to their appointment time. This provides buffer time to address
any technical issues should one occur. Once logged-in patients or students must STAY LOGGED IN (Do not exit and then return). We
receive notification when you are logged in. Once your provider knows you have logged-in, he or she will enter the session by your
→ It is important that patients and/or students be free from distractions and totally engaged during their session. Dashing in from a
previous task or appointment minutes prior to a session or having a post session commitment immediately after a session, can be
distracting. Although the official length of time for a session is 50 minutes (1 hour and 30 minutes for Intakes), your provider has
already built buffer time into your session time so that if extra time is needed to accomplish the session goal(s) for that
appointment, Buffer Time is available. It is suggested that you allow an hour and a half for regular sessions and two hours for an
intake appointment in the event extra time is needed. It is required that patients and/or students arrive / Log-in 15-20 minutes prior
to their scheduled appointment time.
→ To comply with privacy standards, during session(s), only the patient or student of record is permitted in the room or the area being
used for the session unless advance written permission is given by the provider. This includes but is not limited to, infants, minor
children, pets, spouses, relatives, friends, etc.
→ Phones and any other potential sources of distraction must be completely turned off or completely silenced during appointments
(vibrate must also be off). If any interruptions or distractions occur during a session do to the previously mentioned devices etc., the
provider at his or her discretion, may end the session with no refund and no obligation to repeat the session.
→ Your provider will supply any needed music or other background sounds. Patients or students must have such devices turned off.
→ No electronic recording of any type is permitted without advance written permission by the provider. If permission is authorized to
electronically record, your providers, One-Session Usage/Privacy/Copywrite Agreement, must be signed in advance and returned to
the provider prior to that session. If authorized by the provider, the Usage/Privacy/Copywrite Agreement, is valid for 1-session only
and expires at the end of that session.
Any interruption resulting from a failure to comply with these simple guidelines gives the provider, at his or her discretion, the right to end
the session with no refund and no re-do of the session or class, so please, so check your setup in advance.
All conditions stated herein as well as those stated in the initial intake form and any other documents completed by the patient and/or student, as well as those posted on the provider’s website, apply to both onsite and virtual sessions, and can only be waived by the provider (in writing).
The most recent editions of any document will be considered the current policy. Any changes or amendments will be posted on our website along with the effective date of the change.
Pricing and plans subject to change without notice. Any changes will be updated on the BSW website as quickly as possible
Payment Plans and Any and All Discounts Offered Cannot Be Combined
Discounts cannot be combined with any other offers, redeemed for cash, or transferred and may be withdrawn at any time by management without notice.
Whether paying with cash, check, or credit card, it is required that we have a valid credit card on file. If the credit card that you are using is that of someone else, their information (address, phone number, email, etc.) must also be included on our credit card form and they must authorize your use of the card in writing. The patient, client, student, or customer and/or card holder jointly and severely accepts responsible for any unpaid balances or other money owed and may be charged to the card on file or billed for by postal mail or email.
Payment for services are due prior to services being provided or with programs and certain select services payment and/or a deposit will be billed to your credit card prior to that time depending on the program selected and in accordance with BodySmart Wellness LLC (Masters-Center) most current policies unless other arrangements are approved in advance by office management in writing. We do not accept insurance and we do not participate in any insurance group, network etc. and do not otherwise interact with insurance providers. As a courtesy, upon a patient’s request and at our discretion, we will happily provide you with an invoice containing dates of service, procedure code(s) etc. that may be used if you plan to submit to your insurance company for direct reimbursement.
There is a $50.00 service charge for checks returned un-payable for any reason, or for credit card charges being declined for any reason.